Does Eyeglass World Repair Frames From Another Store

06/17/2021

My problem is with the quality of their lenses. Over the past year I have had my lenses crack for no apparent reason. At starting time they were willing to supervene upon the lenses. When it kept happening they suggested endeavor a different frame. I have had the new frames and lenses about 2 months and approximate what. I have a fissure in the new lenses again. Now they will not help me anymore because the warranty ran out. I understand the warranty ran out. I want a pair of spectacles that will last a year without cracks in the lens. I take purchased several pairs of spectacles there and the staff has been about helpful. The quality of their product is awful, though. I have never had a pair of lenses cleft they manner these practise. I would think they would want to know why this is happening. I don't want anything for gratuitous, simply a quality production that lasts. These are not quality.

Business Response

08/11/2021

Business Response /* (1000, 5, 2022/06/30) */ Love **************, I am responding to the BBB case# XXXXXXXX filed past ******* ****. I accept spoken with the manager Heather and she has informed me that they have remade the client glasses serval of times. The client purchased the glasses in 2022. Per Heather they have used her warranty across the expiration engagement. They take also remade the spectacles with a dissimilar frame and a new prescription. Unfortunately, at this signal the customer would need to outset over. We do apologize her needs were non met. Nosotros are greatly disappointed to know that some of our client's expectations are non met. We strive to provide all of our customers with fantabulous customer service and nosotros work toward this goal daily. If I can be of further assistance, please feel free to contact me. Sincerely, Dinika Customer Care Consumer Response /* (3000, seven, 2022/07/01) */ (The consumer indicated he/she DID Non accept the response from the business concern.) They are not addressing the quality of their production. I accept been wearing glasses for over 50 years and have never had lenses on my glasses crack the mode these practise. I don't even take an extra pair of glasses to article of clothing when something happens to my regular ones because all the glasses I accept purchased from them are croaky. No worries I will not go back and I volition be certain to tell everyone I know that their quality sucks. I don't empathize why they are not worried virtually the quality of their product Business Response /* (4000, xi, 2022/07/15) */ Dear **************, We do have serval inspections that the glasses must go through and pass ****** we tin dispense the glasses to the client. Nosotros have non had any other complaints regarding this blazon of lens or frame. If the customer does decide to beginning over and is not using insurance then nosotros tin can offer her a 20% discount. One time again, please have my amends and feel free to contact me if you should demand whatsoever farther assistance. Cheers, Dinika Customer Care Consumer Response /* (4200, xiii, 2022/07/16) */ (The consumer indicated he/she DID Not accept the response from the business.) 20% off is not a solution. Won't be going back. Concern Response /* (4000, 17, 2022/07/29) */ Dear **************, I exercise apologize for your experience that you have encountered at this location. We do value y'all as a customer and you deserve the best service that we have to offer. We take not had any other complaints regarding this type of lens or frame. If the customer does decide to get-go over and is not using insurance so we tin can offer her a twenty% discount. Once again, please accept my apology and experience free to contact me if y'all should need any further assistance. Thanks, Dinika Customer Intendance

Does Eyeglass World Repair Frames From Another Store,

Source: https://www.bbb.org/us/ga/duluth/profile/retail-optical-goods/eyeglass-world-0443-27255831/complaints

Posted by: lafondhernight.blogspot.com

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